Shipping policy

Customers who choose Express Shipping (no signature) give authority for their order to be left unattended at their delivery address. Surfboard Empire will only replace orders using this shipping method providing the order is proved lost in transit by our delivery company. Certain factors such as order size, weight and shipping address may require us to ship via another method. Surfboard Empire reserves the right to change your shipping method in these cases and will provide tracking details for the new carrier once shipped. The delivery times provided by Surfboard Empire are estimates only. Surfboard Empire will not be held accountable for late deliveries or loss or damage relating to late deliveries. In the event that multiple items are ordered, part deliveries may be made where the stock is not available. By agreeing to our terms and conditions you acknowledge all information set forth under our shipping pages. The special instructions box on the delivery page of the checkout is used for any instructions to help the driver make delivery of your order (e.g. " Last house at end of driveway", " Office hours 9-5"). Drivers are unable to grant specific requests such as " Deliver between 1-2pm" or " Leave parcel in garden shed". Surfboard Empire cannot be held responsible if your instructions are not followed, nor can we complete any promo code requests entered in this field.

Boardsafe Surfboard Shipping Guarantee - We agree to repair any damage that is sustained during the shipping process, or replace the surfboard if deemed necessary by us. The decision whether a repair or replacement is warranted is made solely by Surfboard Empire staff. This guarantee only covers damage sustained in the shipping process and does not cover damage that has occurred after a package has been delivered/and or left at the specified premises.

Surfboard Empire will always endeavour to have orders shipped as soon as possible, but will not be held liable or accountable if an order does not leave the warehouse on the same day it was placed.

Custom Surfboards - All custom surfboard sales are final once the manufacturing process has been started. If you would like to make a change to a custom surfboard order please call 07 5536 4289 to speak with Surfboard Empire staff. Please note that any changes to custom surfboards after the order has been placed may result in change fees, applied at our digression. There are no returns for custom surfboard orders unless the product is faulty.

Manufacturing time guidelines: (please note that these times are just a guide and can fluctuate from time to time)

PU boards: 4-6 weeks

Epoxy/Carbon Wrap boards: 6-8 weeks